Bookings

CI Costumes would like to thank you for your interest in our services. The following information sets out our terms and conditions, by viewing this site you are agreeing to these terms and conditions.

Enquiry

Contact us Instagram, Facebook, email or by our contact form on this website. Please include a brief description of your costume needs, any pictures, fabric requests, your budget, approximate size, the due date and any other important details. Ensure all details are accurate, as custom orders are non-returnable once production begins.

Confirming details

After contacting you, CI Costumes will contact you confirm the costume details and due dates. If you are based locally in Adelaide, we can organise a time to discuss the design and take your dancer’s measurements. This allows for correct measurement of the dancer/s to ensure a correct fit. CI Costumes will then provide a quotation.

If you would like to proceed we do require a $100 non refundable deposit to be paid to confirm the booking.

Please note the booking is not confirmed until the payment has been received. We do not reserve places without a deposit and it is first come first served basis.

We will confirm if your order can be completed by the requested date.

CI Costumes requires confirmation from the customer via email or messenger before any work is conducted, including full names and delivery addresses.

Design Confirmation

hile we are happy to look at any pictures you provide for inspiration, our designs will not be direct copies but our own designs. If you have a design of your own you would like us to manufacture please provide the design and discuss with us during the initial consultation.

If requesting a custom design, a detailed design is provided to serve as communication for us to visually represent your vision. While the completed costume will be close to the design, there will be natural variations due to gem patterning and differences in appliqué designs.

Please thoroughly review all the details prior to confirmation. If any changes are required, they must be notified by email or messenger. CI Costumes will then provide a revised version of your design and an updated quotation for approval. (Please note changes to the design and materials may change to initial quotation.)

Any changes made after the design has been approved may incur additional dressmaking and / or material fees.

We will not be held liable for damage or mistakes resulting from embellishment, including overstretching and non-stretching due to stone placement.

If requested fabric, applique, rhinestone, or fringe/feathers are not in stock, we will provide alternative options. Failure to respond within 24 to 48 hours may result in us selecting the closest alternative without guarantee.

Fitting (Available for local customers only)

CI Costumes provide a complimentary fitting to customers located in Adelaide once the costume base has been put together to ensure that the costume fits correctly. We will contact you via phone or email to make an appointment for fitting. Any adjustments at this stage are minor to ensure a correct fit.

Please note any changes to the agreed design may incur an additional dressmaking and / or material fee.

Delivery and Payment

All sales are final, and returns are not accepted on costumes.

When your costume is ready, we will contact you to organize a time for collection and send a copy of our invoice. The remaining balance must be paid prior to or on collection of your costume.

Interstate and Overseas Orders

Payment of balance and postage are due within 3 days of notification of completion. Non payment after this period will result in the cancellation of your order and the deposit and costume being forfeited.

Any changes to your costume after collection or delivery will incur additional costs.

Once the costume has been collected or delivered CI Costumes cannot be held liable for any damage that occurs.

Costumes can be shipped Australia wide via Australia Post, a separate quote and invoice can be provided for shipping. A tracking number will be provided once the parcel has been posted. While every effort is made to ensure the costume is packed securely, damage may occur during shipping and CI Costumes accepts no responsibility for delivery or the condition of the costume. Costumes are only shipped once payment have been confirmed.

Communication

For all communication please direct your inquiries to cicustomcostumes@gmail.com

Please allow 24 hours for a response.

Our business hours are:

Monday - Friday

9.30am - 2.30pm

Sizing Guide

Please find the following measurements to use as a guide when ordering for your dancer. Most costumes are made with 4 way stretch material and have a lot of stretch in all directions. Any costumes with straps will come with an extra 4-5cm of strap to allow for growth. If you are purchasing a costume with non stretch or one way stretch material such as stretch satin or vinyl please size up by one size. We recommend buying a costume to best fit your dancers measurements as they are now.

We offer a full brief or standard brief on all custom costumes. We recommend a full brief for dancers with a fuller figure, and the standard brief for those with a medium to petite build.